1. Who We Are

Slatiq ("we," "us," or "our") operates the roofing field management software platform accessible at slatiq.app. We are committed to protecting your privacy and handling your data responsibly.

For questions about this policy, contact us at [email protected].

2. Information We Collect

We collect information in the following categories:

Category	Examples	How Collected
Account Information	Name, email address, company name, phone number	You provide this when signing up
Business Data	Job details, client names, estimates, invoices, schedules, photos	You create this through the Service
Payment Information	Credit card details, billing address	Collected directly by Stripe — we never see your full card number
Usage Data	Pages visited, features used, time spent, device type, browser	Automatically collected when you use the Service
Communications	Emails you send to [email protected]	You provide this when contacting us
Device Information	IP address, browser type, operating system, device identifiers	Automatically collected

Information We Do Not Collect: We do not collect Social Security numbers, government ID numbers, or sensitive personal information beyond what is necessary to provide the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide the Service — operate, maintain, and improve the Slatiq platform
• Process Payments — manage your subscription and billing through Stripe
• Send Communications — deliver account notifications, trial reminders, and service updates
• Provide Customer Support — respond to your questions and resolve issues
• Ensure Security — detect, prevent, and address fraud and abuse
• Improve the Service — analyze usage patterns to make the platform better
• Comply with Legal Obligations — meet our legal and regulatory requirements

We do not use your data for advertising purposes. We do not sell, rent, or trade your personal information to any third party.

4. How We Share Your Information

We share your information only in the following limited circumstances:

• Service Providers: We share data with trusted third-party providers who help us operate the Service, including Stripe (payments), Supabase (database), Cloudflare (hosting and security), and Resend (email delivery). These providers are contractually bound to protect your data and may not use it for their own purposes.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: If Slatiq is acquired, merged, or sells assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We never sell your personal data. We never share your client data with competitors or marketing companies.

5. Your Customer Data

When you use Slatiq, you may enter personal information about your customers (homeowners, property managers, etc.) including their names, addresses, phone numbers, and email addresses. You are the data controller for this information.

We process your customers' data solely on your behalf and only to provide the Service to you. We do not use your customers' data for any other purpose, and we do not sell or share it with third parties.

You are responsible for ensuring you have the right to collect and process your customers' personal information in accordance with applicable privacy laws.

6. Data Storage & Security

Where Your Data is Stored: Your data is stored on servers provided by Supabase and Cloudflare, located in the United States. By using the Service, you consent to your data being processed in the United States.

Security Measures: We implement industry-standard security measures including:

• Encryption of data in transit using TLS/SSL
• Encryption of data at rest
• Row-level security policies ensuring users can only access their own data
• Secure authentication through Supabase Auth
• Regular security reviews and updates

No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

• Active accounts: Data is retained for the duration of your subscription
• After cancellation: We retain your data for up to 90 days to allow for account reactivation, after which it is deleted
• Legal obligations: Some data may be retained longer if required by law (such as payment records for tax purposes)
• Backups: Data may persist in encrypted backups for up to 30 days after deletion

We recommend exporting your data before cancelling your subscription.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request your data in a machine-readable format
• Objection: Object to certain types of processing
• Opt-out of Marketing: Unsubscribe from marketing emails at any time using the link in any email we send

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies & Tracking

We use minimal tracking technologies to operate the Service:

• Essential cookies: Required for authentication and keeping you logged in
• Local storage: Used to save your app preferences and cached data on your device
• Analytics: We may use privacy-friendly analytics to understand how the Service is used

We do not use advertising cookies or track you across other websites. You can control cookies through your browser settings, though disabling essential cookies may affect Service functionality.

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us at [email protected] and we will delete it promptly.

11. Third-Party Services

The Service integrates with the following third-party services, each with their own privacy policies:

• Stripe (stripe.com/privacy) — payment processing
• Supabase (supabase.com/privacy) — database and authentication
• Cloudflare (cloudflare.com/privacypolicy) — hosting, CDN, and security
• Resend (resend.com/legal/privacy-policy) — email delivery

We encourage you to review the privacy policies of these third-party services.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete personal information we have collected from you
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at [email protected] with "CCPA Request" in the subject line.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by sending an email to the address associated with your account and by posting the updated policy on this page with a new "Last Updated" date.

Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Website: slatiq.app
• Response time: Within 5 business days